Risk Assessment, Detection and Response
Dear Shazam Cardholder,
Protecting you from unauthorized use of your debit card is one of our top priorities at Vergas State Bank. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system, called SHAZAM R.A.D.A.R., to help guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by Vergas State Bank, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question.
If you suspect fraudulent transactions on your card feel free to contact us during banking hours. If you suspect fraudulent activity outside of our banking hours, please feel free to contact one of our fraud specialists who are on duty 24 hours-a-day, seven days a week at (866) 508-2693.
If you are planning to travel outside of the United States, please notify us of the dates and locations. Therefore we can prevent your card from being blocked due to suspicious activity.
To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:
- primary phone number
- secondary phone number
- city, state, ZIP code
We encourage you to provide both a primary and secondary phone number to help us avoid any delays in response to fraud alerts. These may be your home, work, or cell phone numbers. It is also very important to keep this information current. If your information changes, please contact us immediately.
We will keep your contact information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.
If you have any questions about this letter, please feel free to contact us at Vergas State Bank.